BTLCC
Monday - Friday 09:00-05:00 848-444-1962

FAQs

Can I be seen without an appointment?

Call our office at the first sign of illness helps to ensure that you receive an appointment time sooner rather than later. Normally, we are able to schedule same-day appointments for those requiring immediate non – emergency care.

Can I make an appointment online, if so, what information do I need handy?

• Patient’s full name • Date of birth • Current address and phone number • Current insurance information • Purpose of the appointment

What services are available?

Our services are listed on our home page but the list is always growing. Give us a call

Do you treat Children?

Yes, we offer care to children ages 2 years and older, and can refer to pediatricians or specialists as needed. For emergency pediatric care, please dial 9-1-1.

Do I need to include the purpose of my visit while making an appointment?

Yes, tell us the reason for your visit as detail as you can, we will be better prepared for you from the data we receive.

What if I can’t make my appointment and I need to reschedule?

Its ok to reschedule but please call us 24 hours in advance if you need to reschedule your appointment.

What if I do not have insurance?

Yes, we accept self-pay patients. Their payment is equally process on our website. We do accept cash payments as well.

Will you bill my insurance?

Yes. We collect and process all insurance claims on your behalf; however, we also provide patient forms in case you need to submit the insurance by yourself. Inform us anytime your insurance information changes to help us keep our system update to date.

Can I pay my bill online?

Yes. When applicable we can generate an invoice for you to pay online for service. Its secure payment process managed by our payment processor.

What is the best way to reach your office if I have questions about my visit or health?

You can reach us by phone at 848-444-1962, by email at info@btlcc.org. From our website, if you click on “Contacts” you are presented with other means to reach us.

What Phone Number can I call if I have a question about my insurance

Insurance or Billing questions can be directed to our office staff at 848-444-1962 weekdays from 10AM – 4PM. You can also send us an email at info@btlcc.org and we will respond accordingly.

What hours are you open?

We are open on Monday, Wednesday and Friday from 9 am to 5 pm, Tuesday and Thursday from 9am to 6PM, Saturday 9am to 1pm. Amended hours on major holidays are sometimes observed, so please call before you come on holidays.

Do you have afterhours care?

Sorry, we do not. In case of an emergency please not hesitate to call 911. We offer an emergency number to call if you desperately need to talk to the doctor. Please note, if you do not get a response one first try call 911 for any emergencies

Can I get a referral if I need to see a specialist?

During or after your visit we will determine if you need to see a specialist due to your medical condition. However, we prefer you come and see a primary care physician before seeing a specialist. We will help coordinate your visit with a specialist if need be

Do you see work-related injuries?

Yes. Treatment of work-related injuries is one of our specialties.